I actually had a fairly decent service experience!
10-01-2004, 01:51 PM
#11
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suebmw, this is getting crazier now 
. i think they are playing games ! they pretended nice to you this time but screwed your car instead 
. i'm not sure why your dealer refused to let you switch service advisor but i'll just call to the service dept and ask for someone else and make an appointment w/this "new" guy w/o letting others know.
thought those guys are finally getting things done but still a bunch of same old jerks! have you tried talk to your sales advisor and asked for a trade in? let him know you want to get a 545 w/all the options. make sure they don't have the one that you want in their lot. ask how much will they take your car. i don't think you have to pay any deposit if the car is ship from other states. by the time the car is here, tell them how could you trust them again after you went through all the problems. but you can take the number that he gives you and talk to other dealers. if the trade in price isn't that big of a hit, i'd definitely do it...with other dealers. oh, boy! what a nightmare !
. i think they are playing games ! they pretended nice to you this time but screwed your car instead . i'm not sure why your dealer refused to let you switch service advisor but i'll just call to the service dept and ask for someone else and make an appointment w/this "new" guy w/o letting others know.thought those guys are finally getting things done but still a bunch of same old jerks
! have you tried talk to your sales advisor and asked for a trade in? let him know you want to get a 545 w/all the options. make sure they don't have the one that you want in their lot. ask how much will they take your car. i don't think you have to pay any deposit if the car is ship from other states. by the time the car is here, tell them how could you trust them again after you went through all the problems. but you can take the number that he gives you and talk to other dealers. if the trade in price isn't that big of a hit, i'd definitely do it...with other dealers. oh, boy! what a nightmare !
10-01-2004, 06:30 PM
#12
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Originally Posted by Flowerfred' date='Oct 1 2004, 02:12 PM
Oh dear. This keeps getting worse for you.
Have you considered not bringing back the loaner and let them keep the car until there has been an agreement? You might even want to to get a new credit card that you immediately block after they've taken the details..
I know, not enough background information, just trying to be helpful.
Have you considered not bringing back the loaner and let them keep the car until there has been an agreement? You might even want to to get a new credit card that you immediately block after they've taken the details..
I know, not enough background information, just trying to be helpful.
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I never took the loaner because my husband was out of town and I didn't need another car. I also would have had to figure out how to get to the dealer and manage to get 2 cars back to my house by myself!
There was no credit card involved, so nothing to stop...
And to alohalc: I haven't traded it in because a) it's a lease and I'll lose my shirt b) I more than qualify for lemon law, and that will refund all of my money paid back. Even if I want to buy another E60, the smart financial move is to get lemon law, get the money, and THEN get another E60.
_________________
More on the story:
Oh, and so, on the way to the dealer, the LOW OIL PRESSURE light came on in addition to the LOW OIL LEVEL. This car is officially the most unreliable piece of crap I have ever owned.
I went back to the dealer today and spoke to the service manager and just vented. He was very nice, and he is going to set up an appointment with an AMM.
The only other thing that completely SUCKS is that now my FM radio reception has taken a dramatic dive. I used to have EXCELLENT reception. Immediately after picking up the car, I'm having trouble receiving even the strongest station.
I did ask him about the software version, and all he said was it was disc 37. Does that mean anything to anyone? I know everyone keeps saying version 13.xxx, etc... anyone know it by disc?
I felt like I did get somewhere today. He's going to let me switch service advisors to my friend who works there (and yes, even with a friend that works there I still get treated this badly). They divvy up customers alphabetically, which is why they wouldn't let me swap to a different advisor before. He also said he would make sure I get treated better. He personally came out to my car to look at the oil. He was confused, too, when the level wasn't low. He added some oil anyway, and the warning did not come back on. Lets hope it doesn't.
As another aside, I really hate this new software version. As much as I detested the seatbelt binging before, now it starts as SOON as you start the car until you put it on (with the car in neutral!). I'm doing lots of things before actually getting my seatbelt on! It drives me absolutely nuts. Bad move, BMW.
10-01-2004, 06:49 PM
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Oh, yes, and now I'm all caught up to date with some other issues you all have been having.
So here's what I've got since the update yesterday:
-Now my Automatic Headlights turn on in exceedingly bright sunshine
-When I set a radio station, it captures whatever is in RDS as the station name
-The RDS hangs up when you switch from Manual to Presets (even if you change stations, it still displays a stationary hung-up version of the first station you were looking at)
-I have rotten FM reception
-Annoying Seatbelt binging
-Steering wheel has a mind of its own (I've actually had that one for a while, but it's behaving differently (although still wrong) since the update)
All minor, but enough with the stream of problems already! Do I have to get every possible problem that's out there? I mean, I already have low radio volume, cracked headlight mounts, a/c evaporator freezing, bonkers airbag light, broken cupholder, freezing iDrive, peeling A pillars, random trunk opening, radio losing presets, ridiculously aggressive trunk opening, missing things from my tool kit, CD going back to track 1, key memory issues, OBC incorrect, and shall I keep going? Don't want to bore you all.... And, I really could overlook all this minor crap. It's just why do I have to get every one of the issues? The only thing I haven't gotten yet is squeaks! And with my luck with this car I am going to start seeing that soon enough too.
And so you all understand, the major impetus for lemon law is not for the above issues. I've got plenty of other issues I haven't read about here, mainly involving my transmission.
So here's what I've got since the update yesterday:
-Now my Automatic Headlights turn on in exceedingly bright sunshine
-When I set a radio station, it captures whatever is in RDS as the station name
-The RDS hangs up when you switch from Manual to Presets (even if you change stations, it still displays a stationary hung-up version of the first station you were looking at)
-I have rotten FM reception
-Annoying Seatbelt binging
-Steering wheel has a mind of its own (I've actually had that one for a while, but it's behaving differently (although still wrong) since the update)
All minor, but enough with the stream of problems already! Do I have to get every possible problem that's out there? I mean, I already have low radio volume, cracked headlight mounts, a/c evaporator freezing, bonkers airbag light, broken cupholder, freezing iDrive, peeling A pillars, random trunk opening, radio losing presets, ridiculously aggressive trunk opening, missing things from my tool kit, CD going back to track 1, key memory issues, OBC incorrect, and shall I keep going? Don't want to bore you all.... And, I really could overlook all this minor crap. It's just why do I have to get every one of the issues? The only thing I haven't gotten yet is squeaks! And with my luck with this car I am going to start seeing that soon enough too.
And so you all understand, the major impetus for lemon law is not for the above issues. I've got plenty of other issues I haven't read about here, mainly involving my transmission.
10-01-2004, 07:12 PM
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Originally Posted by jtxc' date='Oct 1 2004, 08:59 PM
Tough luck on the car SUEBMW, I hope all is righted someday.? You say that you would buy another E60 despite these problems.? Do you really meen that?
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I said <span style='font-size:14pt;line-height:100%'>IF</span> I were going to buy another E60....
In all fairness, though, I have not found any other competitive vehicle that I like. The thing that sucks the most is that I really do like the E60. As I've said before, I don't think that all E60s are bad just because my E60 is bad. All manufacturers have lemons. I was just unfortunate enough to end up with one. There are only 3 other vehicles I'm thinking about, and none of them are really competitors to the E60.
10-01-2004, 07:19 PM
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My Ride: 2005 545i step, nav, sport, 166 wheels, premium sound, don't need nothin' else.
Sue: IMHO, it all begins with the AMM. My AMM has agreed to a buy back, and I have had far fewer problems than you, but 9 times in the shop in nine months is more than enough chance for service to correct the problems.
I considered the lemon law route, but decided I would try to work things out with BMW first. You may finally be moving in the right direction getting the AMM involved. I first met with him at the end of June and agreed to wait for version 12 software. As version 12 was not successful, and my problems persisted, I contacted my salesperson and asked him to set up a meeting the GM, who has been extremely helpful. The key seems to be persistence, but in a business like manner. I spent all my anger long ago and am now looking forward to choosing my new 530. By sometime next week I should be able to update this board with the final outcome (what they're giving for mine and what they want for the new one). I was told by the GM (and my salesperson) at the dealership that once BMW gets involved they will make things right.
At this point, the only real choice I need to make is whether I want to wait for the new six cylinder R6 engine (258 hp, 12% better fuel economy, 7000 RPM redline) and the M sport package (so cool looking!), or let them install version 13.2 and take my chances. In addition, I have the squeaks and rattles and AC odor and attempts to resolve these issues have so far been unsuccessful.
To you other suffering owners, I say keep your cool, ask your GM or Service Manager to get the AMM involved, and stay on their radar screen until you get a satisfactory result. I believe that BMW will do the right thing, like they did with the '02 7 series lemons.
Sorry for the long post; if any of you have questions, email me
.
I considered the lemon law route, but decided I would try to work things out with BMW first. You may finally be moving in the right direction getting the AMM involved. I first met with him at the end of June and agreed to wait for version 12 software. As version 12 was not successful, and my problems persisted, I contacted my salesperson and asked him to set up a meeting the GM, who has been extremely helpful. The key seems to be persistence, but in a business like manner. I spent all my anger long ago and am now looking forward to choosing my new 530. By sometime next week I should be able to update this board with the final outcome (what they're giving for mine and what they want for the new one). I was told by the GM (and my salesperson) at the dealership that once BMW gets involved they will make things right.
At this point, the only real choice I need to make is whether I want to wait for the new six cylinder R6 engine (258 hp, 12% better fuel economy, 7000 RPM redline) and the M sport package (so cool looking!), or let them install version 13.2 and take my chances. In addition, I have the squeaks and rattles and AC odor and attempts to resolve these issues have so far been unsuccessful.
To you other suffering owners, I say keep your cool, ask your GM or Service Manager to get the AMM involved, and stay on their radar screen until you get a satisfactory result. I believe that BMW will do the right thing, like they did with the '02 7 series lemons.
Sorry for the long post; if any of you have questions, email me
.
10-01-2004, 07:45 PM
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Originally Posted by ranieriwm' date='Oct 1 2004, 09:19 PM
Sue: IMHO, it all begins with the AMM. My AMM has agreed to a buy back, and I have had far fewer problems than you, but 9 times in the shop in nine months is more than enough chance for service to correct the problems.
I considered the lemon law route,? but decided I would try to work things out with BMW first. You may finally be moving in the right direction getting the AMM involved. I first met with him at the end of June and agreed to wait for version 12 software. As version 12 was not successful, and my problems persisted, I contacted my salesperson and asked him to set up a meeting the GM, who has been extremely helpful. The key seems to be persistence, but in a business like manner. I spent all my anger long ago and am now looking forward to choosing my new 530. By sometime next week I should be able to update this board with the final outcome (what they're giving for mine and what they want for the new one). I was told by the GM (and my salesperson) at the dealership that once BMW gets involved they will make things right.
At this point, the only real choice I need to make is whether I want to wait for the new six cylinder R6 engine (258 hp, 12% better fuel economy, 7000 RPM redline) and the M sport package (so cool looking!), or let them install version 13.2 and take my chances. In addition, I have the squeaks and rattles and AC odor and attempts to resolve these issues have so far been unsuccessful.
To you other suffering owners, I say keep your cool, ask your GM or Service Manager to get the AMM involved, and stay on their radar screen until you get a satisfactory result. I believe that BMW will do the right thing, like they did with the '02 7 series lemons.
Sorry for the long post; if any of you have questions, email me .
I considered the lemon law route,? but decided I would try to work things out with BMW first. You may finally be moving in the right direction getting the AMM involved. I first met with him at the end of June and agreed to wait for version 12 software. As version 12 was not successful, and my problems persisted, I contacted my salesperson and asked him to set up a meeting the GM, who has been extremely helpful. The key seems to be persistence, but in a business like manner. I spent all my anger long ago and am now looking forward to choosing my new 530. By sometime next week I should be able to update this board with the final outcome (what they're giving for mine and what they want for the new one). I was told by the GM (and my salesperson) at the dealership that once BMW gets involved they will make things right.
At this point, the only real choice I need to make is whether I want to wait for the new six cylinder R6 engine (258 hp, 12% better fuel economy, 7000 RPM redline) and the M sport package (so cool looking!), or let them install version 13.2 and take my chances. In addition, I have the squeaks and rattles and AC odor and attempts to resolve these issues have so far been unsuccessful.
To you other suffering owners, I say keep your cool, ask your GM or Service Manager to get the AMM involved, and stay on their radar screen until you get a satisfactory result. I believe that BMW will do the right thing, like they did with the '02 7 series lemons.
Sorry for the long post; if any of you have questions, email me
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And I am VERY sorry to hear about your problems. 9 times is ridiculous!
10-01-2004, 08:33 PM
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ranieriwm & suebme, i think the lemons are on sale 
! both of you are getting one :'(. that really really sucks. i'm sorry but i'm no expert on this. after you guys went through all this, all i can say is good luck and hope everything will run smoothly from now on 
.
! both of you are getting one :'(. that really really sucks. i'm sorry but i'm no expert on this. after you guys went through all this, all i can say is good luck and hope everything will run smoothly from now on .
10-02-2004, 11:58 AM
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[/quote]
There are only 3 other vehicles I'm thinking about, and none of them are really competitors to the E60.
Taking a bus, a train or a taxi!?
Just kidding.
There are only 3 other vehicles I'm thinking about, and none of them are really competitors to the E60.
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[/quote]Taking a bus, a train or a taxi!?
Just kidding.
10-02-2004, 12:05 PM
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Damn! This is absolutely absurd. I have never heard of anything like this before, even from the most shady used care salesmen. I wish you the best of luck, and be sure to also include court fees, attorney fees as well as compensation for your time and efforts.