Help: Dealer Trying to Charge Mr for Key Programming
07-13-2009, 06:26 PM
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Hey guys so I just had one of my keys replaced under warranty and now my dealer is trying to charge me an hour of labor to program my comfort access because they are saying its not covered under warranty! Wtf? Does this sound right to any1?
Thanks for the help
Thanks for the help
07-13-2009, 06:55 PM
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Originally Posted by BMWPower06' post='941400' date='Jul 13 2009, 09:26 PM
Hey guys so I just had one of my keys replaced under warranty and now my dealer is trying to charge me an hour of labor to program my comfort access because they are saying its not covered under warranty! Wtf? Does this sound right to any1?
Thanks for the help
Thanks for the help
07-13-2009, 07:16 PM
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Yea thats what I thought...I originally got the new key (warranty replacement) a month ago. And, as I left the dealer I noticed the Comfort Access wasn't working and I brought this up to my service advisor. He told me to just drive the car around a little with the key in the slot and it will program itself, this sounded like BS to me, but he assured me it would work. Of course it didn't and now I'm trying to get the key programmed and they are saying its an hour of labor @ $127/hr
I don't want to have to get BMW NA involved, but if I have to, then I will. This is absurd and unprofessional, especially considering they didn't mention anything about it until now...
I don't want to have to get BMW NA involved, but if I have to, then I will. This is absurd and unprofessional, especially considering they didn't mention anything about it until now...
07-13-2009, 07:25 PM
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Not for CA. CA requires dealer programming as far as I know.
Originally Posted by turboawd' post='941421' date='Jul 13 2009, 11:22 PM
insert fob into slot, but hold it in for 20 seconds, before you release the tension. then start car.
07-13-2009, 07:33 PM
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Originally Posted by BMWPower06' post='941424' date='Jul 13 2009, 10:25 PM
Not for CA. CA requires dealer programming as far as I know.
07-13-2009, 07:49 PM
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I also just had my keys replaced under warranty - and I quickly figured out that the Comfort Access was not programmed.
So I was back in the shop 10 minutes later and they programmed them without any hassle. Good job Fields BMW.
It took about 40 minutes. The second SA (the one that knew what he was doing) said they needed to delete the old keys from the system first, and then get the new keys recognized.
All this hassle just to get a key with a proper roundel on it. For 75 cents they could make a stick-on replacement.
Good luck.
So I was back in the shop 10 minutes later and they programmed them without any hassle. Good job Fields BMW.
It took about 40 minutes. The second SA (the one that knew what he was doing) said they needed to delete the old keys from the system first, and then get the new keys recognized.
All this hassle just to get a key with a proper roundel on it. For 75 cents they could make a stick-on replacement.
Good luck.
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