Having problems with car/dealer need your opinions
Originally Posted by nwilliams' post='969174' date='Aug 8 2009, 12:24 AM
Just a little update...after numerous meetings and discussions...
They took thecar in and they're putting on a new rim with tire with balancing on all 4 wheels, addressing all my concerns, having the car fully detailed with wet sanding and multi stage polishing, fixing the loose front bumper and running the full 87 point CPO inspection again. They provided me with a 550 loaner as well.
I ran the Carfax and there's only one owner before me (original buyer) and no reports at all!
I feel very relieved and look forward to taking delivery of this car again and turning this into the great experience it should of been from the start.
I have to admit...dealing with the general manager, his attitude and approach were what I expected from BMW...professional, helpful and accomodating!
I consider this a happy ending!
They took thecar in and they're putting on a new rim with tire with balancing on all 4 wheels, addressing all my concerns, having the car fully detailed with wet sanding and multi stage polishing, fixing the loose front bumper and running the full 87 point CPO inspection again. They provided me with a 550 loaner as well.
I ran the Carfax and there's only one owner before me (original buyer) and no reports at all!
I feel very relieved and look forward to taking delivery of this car again and turning this into the great experience it should of been from the start.
I have to admit...dealing with the general manager, his attitude and approach were what I expected from BMW...professional, helpful and accomodating!
I consider this a happy ending!
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