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Got BMW to replace my runflat tires!

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Old Mar 2, 2005 | 02:07 PM
  #31  
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Originally Posted by dstompkins' date='Mar 2 2005, 05:04 PM
[quote name='dstompkins' date='Feb 25 2005, 11:56 AM'][quote name='a061444' date='Feb 25 2005, 11:51 AM'][quote name='jeffnin' date='Jan 10 2005, 10:31 AM']Well after putting up with the horrendous tire roar on my 04 545i, BMW has agreed to replace my Dunlop runflats with Bridgestones. I have 11,400 miles on the car (picked it up on 1/17/04) and like many on this board, I have seen the noise worsen over the past 2000 miles or so. This is my 7th BMW, all with Sport Packages, and the first one with tire noise at such low mileage. In the past, I have gone at least 20,000 miles before I've noticed wear and noise. My Dunlops show little sign of wear, but the noise from these tires is unbearable. My SA indicated that he has had many complaints from early Dunlop runflat owners, so I guess our complaining is finally resulting in BMW doing something about it. Needless to say, I am very pleased with the outcome having just recently been quoted $1000+ for new tires. While I would have preferred to go with Goodyears, I guess that I can't be too picky since BMW is picking up the tab.

I'll provide a report on how the new Bridgestones hold up. I'm keeping my fingers crossed.
[snapback]77760[/snapback]
Do you have a document that states BMW is paying for the tires (invoice from dealer)? If so, could you post here so that the rest of us can use it as evidence that this is occurring. My dealer doesn't believe me and he also said that his service manager hasn't heard about this. To me that's hard to believe.

Thanks,
Leonard.
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I had the same response from my dealer but after speaking with the "factory" they now say BMW NA is aware of the problem and is replacing all load Dunlop RFs. I am told that the same result can be obtained by going to a Dunlop dealer and that Dunlop is paying for all, including ones done by a BMW dealer.
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Update: BMW will only pay for 50% of my new tires...after much arguing, dealer agreed to pay for 25% and I'm paying $300.
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Well done ... just don't get Dunlop again (if you can help it)
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Old Mar 3, 2005 | 06:10 AM
  #32  
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Originally Posted by jeffnin' date='Jan 10 2005, 10:31 AM
Well after putting up with the horrendous tire roar on my 04 545i, BMW has agreed to replace my Dunlop runflats with Bridgestones. I have 11,400 miles on the car (picked it up on 1/17/04) and like many on this board, I have seen the noise worsen over the past 2000 miles or so. This is my 7th BMW, all with Sport Packages, and the first one with tire noise at such low mileage. In the past, I have gone at least 20,000 miles before I've noticed wear and noise. My Dunlops show little sign of wear, but the noise from these tires is unbearable. My SA indicated that he has had many complaints from early Dunlop runflat owners, so I guess our complaining is finally resulting in BMW doing something about it. Needless to say, I am very pleased with the outcome having just recently been quoted $1000+ for new tires. While I would have preferred to go with Goodyears, I guess that I can't be too picky since BMW is picking up the tab.

I'll provide a report on how the new Bridgestones hold up. I'm keeping my fingers crossed.
[snapback]77760[/snapback]
Interesting. My Dunlops started going bad at about 8000. I told the SA about the problem and he reported it to BMWNA. About 2000 miles later he called me at home and said that my new tires were in and when could I have them put on. I was shocked. I got Bridgestones and they seem excellent so far.
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Old Mar 3, 2005 | 10:58 AM
  #33  
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Old Mar 3, 2005 | 12:44 PM
  #34  
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Guys is this a NA problem with the dunlops?
I can't really complain . The ride is poor ( Missus says I shouldn't have ordered sports suspension on a car like this because it's sporty enough already !)
Yep it tramlines like hell too - but again that's almost certainly the car and not the Dunlops.
11,000 miles so far - the wear seems fair too. I'll probably get Michelin non RFT from Costco when they expire ( hopefully next year).
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Old Mar 3, 2005 | 03:22 PM
  #35  
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Originally Posted by stu' date='Mar 3 2005, 03:44 PM
Guys is this a NA problem with the dunlops?
I can't really complain . The ride is poor ( Missus says I shouldn't have ordered sports suspension on a car like this because it's sporty enough already !)
Yep it tramlines like hell too - but again that's almost certainly the car and not the Dunlops.
11,000 miles so far - the wear seems fair too. I'll probably get Michelin non RFT from Costco when they expire ( hopefully next year).
[snapback]96762[/snapback]
I don't think it is a NA problem...seems from people on this site that the problem/no problem mix is about 50/50...
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Old Mar 3, 2005 | 05:19 PM
  #36  
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The first thing I did when I took delivery was to take off the stock wheels and tires and put on 19" Hartge Classic wheels with Bridgestone Pole S03 tires. 7500 miles and still quiet . . .

Hard ride, stick like glue and I feel every pebble
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Old Mar 3, 2005 | 05:39 PM
  #37  
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Originally Posted by jeffnin' date='Jan 10 2005, 09:31 AM
Well after putting up with the horrendous tire roar on my 04 545i, BMW has agreed to replace my Dunlop runflats with Bridgestones. I have 11,400 miles on the car (picked it up on 1/17/04) and like many on this board, I have seen the noise worsen over the past 2000 miles or so. This is my 7th BMW, all with Sport Packages, and the first one with tire noise at such low mileage. In the past, I have gone at least 20,000 miles before I've noticed wear and noise. My Dunlops show little sign of wear, but the noise from these tires is unbearable. My SA indicated that he has had many complaints from early Dunlop runflat owners, so I guess our complaining is finally resulting in BMW doing something about it. Needless to say, I am very pleased with the outcome having just recently been quoted $1000+ for new tires. While I would have preferred to go with Goodyears, I guess that I can't be too picky since BMW is picking up the tab.

I'll provide a report on how the new Bridgestones hold up. I'm keeping my fingers crossed.
[snapback]77760[/snapback]
I just picked up my car after it was at the dealer for a day. Had it in for Anti-window trap fix(3rd time), mysteriuos creaking noises, re-calls, throttle delay, and checking Dunlop Runflats. Through the process upgraded to 15.2 software.

Everything seems to be fine including, windows work, I-Drive boots up quicker, throttle delay gone however, i'm a little dissapointed with BMW's answer to the Dunlop runflat issue of covering 50% of the purchase of new Bridgestones.

My dealer claims that BMWNA's policy is the 10,000 mile mark based on VIN evaluation. They will swap tires - Bridgestone for Dunlops - at 100% their cost if you're not passed 10,000 miles on the Dunlops. I happen to be at 14,000. While this explaination made some sense considering, i've driven 14,000 on a set of tires and want new ones however, after driving around today for work the noise was unbearable to the point people can hear it while on my cell phone, not on speaker phone - just standard cell phone and earpiece. The ride seems more harsh and the noise getting louder as well.

I asked if I could apply the 50% coverage to a new set on non-runflats that I purchase and have shipped to the dealer and they said no.

Please understand that I really like this car and consider driving nothing else (except M5) but, I don't think I should be noticeably bothered by the sound of my tires after 14,000 miles.

Between my dealer Service Manager and BMWNA I will be seeking a better solution. thanks for listening...
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Old Mar 4, 2005 | 03:56 AM
  #38  
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Old Mar 4, 2005 | 09:06 AM
  #39  
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Originally Posted by cader' date='Mar 3 2005, 08:39 PM
[quote name='jeffnin' date='Jan 10 2005, 09:31 AM']Well after putting up with the horrendous tire roar on my 04 545i, BMW has agreed to replace my Dunlop runflats with Bridgestones. I have 11,400 miles on the car (picked it up on 1/17/04) and like many on this board, I have seen the noise worsen over the past 2000 miles or so. This is my 7th BMW, all with Sport Packages, and the first one with tire noise at such low mileage. In the past, I have gone at least 20,000 miles before I've noticed wear and noise. My Dunlops show little sign of wear, but the noise from these tires is unbearable. My SA indicated that he has had many complaints from early Dunlop runflat owners, so I guess our complaining is finally resulting in BMW doing something about it. Needless to say, I am very pleased with the outcome having just recently been quoted $1000+ for new tires. While I would have preferred to go with Goodyears, I guess that I can't be too picky since BMW is picking up the tab.

I'll provide a report on how the new Bridgestones hold up. I'm keeping my fingers crossed.
[snapback]77760[/snapback]
I just picked up my car after it was at the dealer for a day. Had it in for Anti-window trap fix(3rd time), mysteriuos creaking noises, re-calls, throttle delay, and checking Dunlop Runflats. Through the process upgraded to 15.2 software.

Everything seems to be fine including, windows work, I-Drive boots up quicker, throttle delay gone however, i'm a little dissapointed with BMW's answer to the Dunlop runflat issue of covering 50% of the purchase of new Bridgestones.

My dealer claims that BMWNA's policy is the 10,000 mile mark based on VIN evaluation. They will swap tires - Bridgestone for Dunlops - at 100% their cost if you're not passed 10,000 miles on the Dunlops. I happen to be at 14,000. While this explaination made some sense considering, i've driven 14,000 on a set of tires and want new ones however, after driving around today for work the noise was unbearable to the point people can hear it while on my cell phone, not on speaker phone - just standard cell phone and earpiece. The ride seems more harsh and the noise getting louder as well.

I asked if I could apply the 50% coverage to a new set on non-runflats that I purchase and have shipped to the dealer and they said no.

Please understand that I really like this car and consider driving nothing else (except M5) but, I don't think I should be noticeably bothered by the sound of my tires after 14,000 miles.

Between my dealer Service Manager and BMWNA I will be seeking a better solution. thanks for listening...
[snapback]96895[/snapback]
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Thanks for the good info...I think my dealer "forgot" to mention the part about the 10k cutoff. I had the car in first at 8k miles but they didn't ask BMW to replace until it was in a second time at 12k miles... I will be pointing that out to them Monday.
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Old Mar 5, 2005 | 08:31 PM
  #40  
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welcome aboard, spinedoc !

welcome aboard, cader !
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