Filing Formal Complaints To BMWNA/BMWCANADA - 5Series.net - Forums


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Old 01-24-2011, 03:39 PM   #1
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I was wondering if anyone had previously filed a formal complaint against a BMW dealership to BMW North America (or BMWUSA/BMW Canada)..

If so, what was the overall result/effectiveness of your submission?

I ask, because I'd like to gauge my expectations accordingly. Will anything change? or is the "threat" of such simply to be "considered" leverage against ill-mannered SA's and their indifferent Managers..

BMW, you make great cars, but some of these uncommitted dealerships are making me consider shouting abstain from the mountaintops. We are all aware of the potential influence of social media these days...

Thank you,

Note: I will be "cross-posting" this in the Dealer and General subsections of this site (at some point in time.) If such is out of line, please delete my submissions accordingly.
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Old 01-24-2011, 04:44 PM   #2
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Quote:
Originally Posted by ron_cb550 View Post
I was wondering if anyone had previously filed a formal complaint against a BMW dealership to BMW North America (or BMWUSA/BMW Canada)..
If so, what was the overall result/effectiveness of your submission?
I ask, because I'd like to gauge my expectations accordingly. Will anything change? or is the "threat" of such simply to be "considered" leverage against ill-mannered SA's and their indifferent Managers..
BMW, you make great cars, but some of these uncommitted dealerships are making me consider shouting abstain from the mountaintops. We are all aware of the potential influence of social media these days...
Thank you,
Note: I will be "cross-posting" this in the Dealer and General subsections of this site (at some point in time.) If such is out of line, please delete my submissions accordingly.
I think "general rants" won't work - nor will threats to take your business elsewhere . In my experience, specific situations outlined with clear objective presentation of issues (including dates, names, etc) work best. I've also found that written documentation that accompanies the "issue" or "complaint" also helps as does a statement of the expected outcome or resolution - being reasonable - works too.
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Old 01-24-2011, 07:29 PM   #3
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I have a friend who made a complain to BMWNA for an unresolve problem on his car. They are quick to act on it. A few days after his complain, he got a call from the GM of the Dealer that worked on his car. They scheduled an appointment to pick up his car and give him a loaner. His car was sent to a wind tunnel facility to replicate the whistling sound at 80nph and higher. Prior to this he has gone to the Dealer twice about the whistling noise. Dealer claims they can't replicate the problem since it is illegal to drive it on the road over 65mph. Anyway, it was resolved, I suggest to just be diplomatic about your approach and stay objective about your complain.
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Old 02-26-2013, 06:44 PM   #4
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Default Bad BMW Service Of Mobile, Alabama!

I went to Mobile, Alabama but needed my oil changed. I called the BMW dealership, of Mobile Alabama on Government St., to purchase the filter and rubber seal. The salesman asked me for the last 7 digits of my VIN for the filter and gave me the price. WELL, when I get to the dealership to pick-up the filter, the salesman sees me coming, runs to the back, (which I thought was odd) but I proceeded to the counter. To make a long story short, the salesman called another person to service me and gave me the wrong filter, wrong rubber seal! I was stranded with no car, I had to get a good samaritan to take me to "O'Reilly's Auto Parts" to purchase some crap, just to get back running. I gave the parts to my cousin to take back, since this was over the weekend. Monday, the dealership made my cousin come back 24 hrs. later to pick up a check for $28 dollars, I feel just to inconvenience him. Is this the type service I need to expect because I drive this car? Or is this the way BMW of Mobile treats all black men driving this car? Please help me understand where I stand with this car company.
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Old 03-11-2013, 07:49 AM   #5
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I had an issue with customer service at my local dealership; for some reason everyone staff member seemed to be more important than their customers. I spoke with the GM three times about this; and even returned a few items that I purchased due to bad customer service. He simply took the items back, gave me a refund and could have cared less about making things right.

I wrote a nice long email to BMWNA explaining my issues; I CCed the GM and the owner of the dealership and sent certified letters to make sure they received my complaint. I received an immediate response from BMWNA and from the GM. I can tell you that things have changed since that email/letter was sent. I was also provided with a very nice gift certificate from the dealership.
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Old 05-15-2013, 05:23 PM   #6
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Default Formal complain

I filed a formal complain with BMW Canada and the BMW Car dealership and received practically no reply. I sent many e-mails to the headquarters of BMW Canada in vein.
BMW Canada have not responded to my 37 e-mails describing in great details the problem with my anti glare screen problem which should have been fixed under the 4 year warranty.
I had no choice but to file a claim against BMW Canada and the BMW car dealership in Small Court in Vancouver,BC.
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Old 03-14-2015, 05:44 PM   #7
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Default BMW Lawsuit

Quote:
Originally Posted by Roman Portnoy View Post
I filed a formal complain with BMW Canada and the BMW Car dealership and received practically no reply. I sent many e-mails to the headquarters of BMW Canada in vein.
BMW Canada have not responded to my 37 e-mails describing in great details the problem with my anti glare screen problem which should have been fixed under the 4 year warranty.
I had no choice but to file a claim against BMW Canada and the BMW car dealership in Small Court in Vancouver,BC.

Hi there
Did you get any result of the Lawsuit that you files aaginst BMW canada? I am planning to file a lawsuit too. My car driver seat caught fire yesterday
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Old 12-27-2016, 07:53 AM   #8
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Default BMW Complaint email addres

What address would one file a complaint? I would prefer email.


Thank you
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