Dutch Members - Dealer experience & recommendations
#1
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Location: Kuala Lumpur, Malaysia
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My Ride: G30 530i M-sport
Model Year: 2018
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Having just changed work location from Hilversum to Leiden, I'm on the hunt for a new dealer near-ish to the office for my regular maintenance work. I tend to leave home in Amsterdam by 06:45 and be in Leiden by 07:30 every morning, so using an Amsterdam/Amstelveen dealer is not really workable for me - they aren't open that early.
I've done a little digging and found that the dealers nearest to me are now:
BMW Den Haag in Forepark
Hans Severs in Alphen aan der Rijn
Van Poelgeest in Katwijk.
Have any of you have any experience in dealing with any of these guys and if so, which would you recommend?
I bought my car at BMW-Den Haag, but have found their service guys rather stand-offish. To make things worse, they are having management vs. shop floor battles at the moment that are resulting in a minimum waiting time for a service appointment of 2 months!! They're at the bottom of my list at the moment, despite being a BMW-owned dealership. I just visited the other two and they appear to be really small, but friendly enough. Any input from any of you guys would be really appreciated, though.
I've done a little digging and found that the dealers nearest to me are now:
BMW Den Haag in Forepark
Hans Severs in Alphen aan der Rijn
Van Poelgeest in Katwijk.
Have any of you have any experience in dealing with any of these guys and if so, which would you recommend?
I bought my car at BMW-Den Haag, but have found their service guys rather stand-offish. To make things worse, they are having management vs. shop floor battles at the moment that are resulting in a minimum waiting time for a service appointment of 2 months!! They're at the bottom of my list at the moment, despite being a BMW-owned dealership. I just visited the other two and they appear to be really small, but friendly enough. Any input from any of you guys would be really appreciated, though.
#2
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Location: The Netherlands
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My Ride: 535dA M-Sport
Carbon Black
Nasca Black leather
AFS
Comfort Access
Moonroof
Active seat vent
Xenon
Navi Prof.
Night Vision
HUD
High Gloss Shadow Line
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My last car (330i e90) was serviced by BMW A'dam, but I personally dislike those large dealerships. Nobody knows you name anymore and there is no 'personal' contact anymore.
At most smaller dealerships, they usually know you by name and they tend to a bit extra for their customers. I think Poelgeest Katwijk is a bit smaller than Hans Severs. I'll advise you to drop by and if you got a good feeling about the place (and the personnel), service your car there!
At most smaller dealerships, they usually know you by name and they tend to a bit extra for their customers. I think Poelgeest Katwijk is a bit smaller than Hans Severs. I'll advise you to drop by and if you got a good feeling about the place (and the personnel), service your car there!
#3
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My Ride: Jan 2006 E63 650i Sport
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Options:
Sport version (includes: sport-seats, sport-suspension, M-Sport steering wheel, Anthracite headliner, Shaddow Line), Saphire Black, Black Dakota Leather, Anthracite Maple Wood trim, Steptronic Auto, Xenons, NAV-Professional with Voice Control, TV, CD-Changer, Bluetooth, Logic7, Head-up Display, Comfort Access, Seat Heating front, Auto Dimming & Folding Mirrors, Extended Auto Air Conditioning, PDC.
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Mods:
Spacers 5mm front & 15mm rear
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Wheels:
20" Alpina Softline (Classic) with Dunlop Sport Maxx non-RFT (255/35/20 & 285/30/20)
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I've used the BMW dealer in Gouda a couple of times for basic repairs / little issues when I've been there on business. They were polite, helpful and efficient. They even gave me one the sales' guys cars on the spot to keep me mobile on one occasion. Maybe another dealer for you to consider, it very close to the Gouda A12 exit.
#4
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My Ride: G30 530i M-sport
Model Year: 2018
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@ LW78 I fully agree with you re. the larger dealers! I used to use Jan de Jong in Hilversum, who seemed to be just right - not too big, nor too small, and great personal service. Unfortunately, Hilversum just ain't an option any more. I have just got back from visiting Severs and Poelgeest, and there's not a lot between them - staff are nice and friendly in both. Severs have a tiny workplace in Alphen, though - probably big enough for 4 cars at a time tops. It's a really tough choice between them, hence me reaching out for anyone who has actually dealt with them.
@ xBMWx Well dang, I just looked at map and realised that Leiden and Gouda are not really that far apart. Gouda's not really the most convenient place to do an early morning drop-off/early evening pick-up on a work day though (the A12/A4/N11 triangle is murder at commuting times), but they are definitely worth a quick visit. It is however close enough for lunch, or an evening get-together if you happen to be staying the night. You know how to find me
@ xBMWx Well dang, I just looked at map and realised that Leiden and Gouda are not really that far apart. Gouda's not really the most convenient place to do an early morning drop-off/early evening pick-up on a work day though (the A12/A4/N11 triangle is murder at commuting times), but they are definitely worth a quick visit. It is however close enough for lunch, or an evening get-together if you happen to be staying the night. You know how to find me
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#5
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Join Date: Sep 2008
Location: The Netherlands
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My Ride: 535dA M-Sport
Carbon Black
Nasca Black leather
AFS
Comfort Access
Moonroof
Active seat vent
Xenon
Navi Prof.
Night Vision
HUD
High Gloss Shadow Line
![Default](https://5series.net/forums/images/icons/icon1.gif)
Perhaps you should try to find out what both their extra services cost. For example their rental cars (at BMW the 'loaners' have te paid).
You said that Severs has a small workshop, but imo it's an advantage!
You said that Severs has a small workshop, but imo it's an advantage!
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