Dealer won't give me a loaner
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Joined: Feb 2005
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From: Munich
Whats the usual rules regarding loaners?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
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From: East Coast
My Ride: 530i 6 speed
Originally Posted by kokotheclown' date='Feb 21 2005, 05:49 AM
Whats the usual rules regarding loaners?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
[snapback]92742[/snapback]
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From: Richmond Va
My Ride: Numero Uno in Richmond Va 04 530 6 speed, jet black, black dakota leather, xenons, red rear reflectors, 545 front grill, cold weather package, premium package, staggered 19 inch BBS rxII/michelins, H&R coilovers and intergrated, R1 concept drilled an
Model Year: 2004
Engine: 530i
Originally Posted by kokotheclown' date='Feb 21 2005, 03:49 AM
Whats the usual rules regarding loaners?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
[snapback]92742[/snapback]
Thread Starter
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From: Munich
I had a Mini Cooper S before this car. It was essentially from the same dealership (BMW Munich Niederlassung) but the Mini branch. When the Mini blew a cylinder head I got a loaner (3-series) for 3 days so I am surprised that after buying a 5-series I don't get a loaner.
Someone at my work says its because the car is still driveable.
Someone at my work says its because the car is still driveable.
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From: Sweden, EU
My Ride: 07' 530d - M-Sport - Titanium Silver / Black Dakota leather
08' 120i - M-Sport - Alpine White III / Black Sensatec
Originally Posted by buddy' date='Feb 21 2005, 02:03 PM
[quote name='kokotheclown' date='Feb 21 2005, 03:49 AM']Whats the usual rules regarding loaners?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
My passenger seat has an electrical fault. Neither the electric seat adjustment or seat heating are working. I have it booked in to get fixed tomorrow but the dealer won't give me a loaner even though the car is under warranty.
Is this normal?
[snapback]92742[/snapback]
[snapback]92776[/snapback]
[/quote]My dealer offers me to rent a VW Golf for a special price. The first time I didn't realise that I had to pay for the car. I think it's pretty bad service, if its warranty you should get a loaner for free.
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From: Munich
Originally Posted by drjochen' date='Feb 21 2005, 01:58 PM
From my experience, in Germany, its possible. My dad needed a new engine with 16,000 km on it (blown headgasket!) and he got nothing...not even a VW Polo or a ride home!
[snapback]92773[/snapback]
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Joined: Mar 2004
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From: Long Island, NY
My Ride: 2008 535i: June 6th start build, complete June 17th, at NY Port July 5th, at dealer July 10th, took delivery Friday July 13- Plantimum Bronze/Natural Brown Leather/Light Poplar, Sport Package, Sport Auto, Active Steering, Premium Package, CWP & PDC. Dinan Performance Software 384hp & 421 ft/lbs.
Here in the States, its the general policy that if you buy/lease the car at their dealership and get service they will give you a loaner. If you buy/lease the car from somewhere else and bring it to their dealership for service you usually will not get one. It a dealer perk, not a BMW NA perk. I usually get a 530ia.
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From: in a Land Rover
My Ride: GONE BUT NOT FOGOTTEN : 530d SE Auto : Titanium Grey / Anthracite Leather, Poplar Trim, 18in 123 Style Alloys, Adaptive Bi-Xenons, Business Nav, Hi-Fi Speaker Package, Heated seats, Split-Fold Rear Seats
LR DISCO 3 HSE with everything (including 3 kids)
I believe that its at the dealers discretion - My dealer will give you a loaner if you explitly ask when booking a service. Normally this pushes out the appointment time by a week. However - they have recently started trying to charge a small amount per day to cover insurance. 
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From: Houston, Texas
My Ride: COMING!! 2006 M5 - December build - January delivery.
2004 530i - Silver Gray Metallic; Black Leather; Premium Pkg; Premium Sound Pkg; Cold Weather Pkg; Steptronic; Comfort Seats; Glass Moonroof; Rear Side Airbags; Adaptive Bi-xenon; Euro Rear Reflectors - Delivered 12/3/03
2003 M3 - Carbon Black Metallic; Black Leather; Premium Pkg; Park Distance Control; Xenon; Hardon-Kardon; Alum Int. Trim; SMG - Delivered 2/17/03
In the US, if you buy from the dealership they will usually provide a loaner (mine uses 3 series and X5). If you bought somewhere else, even a sister-dealership under the same ownership, you are usually out-of-luck. They use this as a selling tool to get you to purchase from that dealership, and to have service done there as well.
