Dealer don't offer loaner car?
08-28-2007, 10:45 AM
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Hi all, I just want to share with you guys and please tell me if you have encounter something like this.
I called my closest dealer in my area for schedule a break inspection and maintenance for the coming saturday. I figure that's going to take at least 2-3 hrs, so I ask for a loaner car for the time being, but they refused my request because I didn't purchase my car from them.
Fine, I called up my dealer where I bought my car and try to schedule an appointment, even it's a little far. They also refused to give me a loaner car and their answer was: since it's going to be an hour and a half job (like they already know that's how long it will take and they're sure nothing else will be wrong while they inspect my vehicle), they basically "expect" me stay over for that couple hours.
Is that the right way how BMW allows their dealers to do? Do BMW have any control how they should service their customer? Or my request is too much? Does this ever happen to anybody? Please share your experience. Thanks!
Hi all, I just want to share with you guys and please tell me if you have encounter something like this.
I called my closest dealer in my area for schedule a break inspection and maintenance for the coming saturday. I figure that's going to take at least 2-3 hrs, so I ask for a loaner car for the time being, but they refused my request because I didn't purchase my car from them.
Fine, I called up my dealer where I bought my car and try to schedule an appointment, even it's a little far. They also refused to give me a loaner car and their answer was: since it's going to be an hour and a half job (like they already know that's how long it will take and they're sure nothing else will be wrong while they inspect my vehicle), they basically "expect" me stay over for that couple hours.
Is that the right way how BMW allows their dealers to do? Do BMW have any control how they should service their customer? Or my request is too much? Does this ever happen to anybody? Please share your experience. Thanks!
08-28-2007, 10:49 AM
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This was posted on the wrong section, admins please move to Dealer, service, etc...
I believe that loaners policy is set by the dealerships and not by NA BMW. My experience with United dealerships has been great so far.
I believe that loaners policy is set by the dealerships and not by NA BMW. My experience with United dealerships has been great so far.
08-28-2007, 11:02 AM
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My Ride: 545iSMGSilver GrayAuburn Dakota LeatherLogic 7 Premium SoundSports Package
It all depends on the dealer.. .some are better than others... they have total right and control of whether to offer a loner or not... It's been a hit or miss with me... 75% of the time I get a loner no matter what car I took MINI or BMW and I didnt purchase the BMW at the same dealer as the MINI but I got a loner most of the time just because... so ya... its up to them. good luck.
08-28-2007, 11:12 AM
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not a single time I got a loaner from dealer... haha!
Good thing, they have shuttle to drop off and pick me up.
Good thing, they have shuttle to drop off and pick me up.
08-28-2007, 01:15 PM
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I had never been denied a loaner, until recently. I have taken my car to different dealers many times in the past when I went off to college. I was 18 yrs old they always gave me a loaner with no thought.
BMW dealerships are becoming a pain in the ass.
BMW dealerships are becoming a pain in the ass.
08-29-2007, 06:45 AM
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thats bull, my dealer always offers me a car, im getting a 320d for a courtesy car, only 1 thing, i had to wait 2 weeks for it, until i got aslot.
Is your dealer here in UK London?
Is your dealer here in UK London?
08-30-2007, 07:10 PM
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Originally Posted by Yoko' post='464392' date='Aug 30 2007, 11:07 PM
Do we have to pay for the loaner car in the United States? 
08-31-2007, 07:53 AM
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My Ride: 2010 550i jet black, Loaded
Model Year: 2010
Engine: N62B48
Originally Posted by E60BEEMER' post='463743' date='Aug 29 2007, 09:45 AM
thats bull, my dealer always offers me a car, im getting a 320d for a courtesy car, only 1 thing, i had to wait 2 weeks for it, until i got aslot.
Is your dealer here in UK London?
Is your dealer here in UK London?
It's here in U.S. southern California.
08-31-2007, 07:55 AM
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My Ride: 2010 550i jet black, Loaded
Model Year: 2010
Engine: N62B48
Thanks you all for the input, I guess I'm just expecting higher customer service from them and assume BMW will have a set standards for all the dealer that carries their name.