Ziering545I

Well I just got my car back today after 2.5 weeks in the shop.

I posted last week about the car having a bad vibration.

Well they over inflated my tires and bent my two rear rims.

They relaced all 4 tires and the 2 rims under warranty, I purchased 2 new rims for the front 3 weeks prior


the clown in the shop who did the mounting and balancing chewed up all the area around the rim on each one, one of the fronts he slipped and the prybar hit the face and chipped the paint.

I have 4 new rims and tires and the rims look curbed


What should I do?

I told service advisior and she saw damage. I have not been called back yet.

They blamed me last week but they Installed 2 new rear rims on Monday and before I left I checked and saw the damage again and pointed this out.

Suggestions?

colejl

I had a similar experience (Not BMW dealer I hasten to add) and the garage denied the damage because they had not examined the state of the wheels before the work.

Now I ensure that I get them inspected BEFORE any work and get the worksheet signed with the state of the wheels. They don't like doing it but it's essential for any consequential claim. Runflat tyres need proper training and tools!

In my previous example I had caused some curb-rash myself and was reasonably happy with the 50% settlement offered...

alohalc

i kind of remember there is a diagram on the service order. just like the ones on the rental car invoice. that's the service advisor's responsibility to check the car prior any service. if they screw it up, they have to repair it. they can't deny it. if he/she didn't check your car before handing out the service order to you and if you already had some damages on your car. you can even have them repair everything or you can refuse to pick up the car. but i'm not sure if it's different in the other countries.

LuvE60

Hell yes they are responsible!!!!!!!!!!!!!!!!!!!!!!!! Make enough noise and they will fix it.