Dealer charging $ for loaners
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My dealer has decided to charge a $15 flat fee for all loaners.
This means if you bring your car in for a waranty repair or recall they will charge you $15 for a rental.
It doesn't seem right to me!!! :thumbsdown:
If I bought a new car and something goes wrong with it (like the vzl module) and it's a BMW related problem. When I bring the car back to the dealer to perform a waranty repair it's costing me time. I have to disrupt my schedule and be inconvenienced to bring the car in for repair on something that I had no part in, on a brand new premium luxury vehicle......why would I have to pay for this on top of it all !!!!! I'm already paying for it by being inconvenienced !!
Obviously, it's not about the $15....it's not a lot of money !! lol ............it's about the principle !!!
I had an Infiniti before my Bimmer and they always provided me with a loaner...no questions....no charge !!!
How could a company like BMW mess around with a charge for loaners!! It really doesn't reflect well on the 'Ultimate Driving Machine' IMO...
What are your opinions?
This means if you bring your car in for a waranty repair or recall they will charge you $15 for a rental.
It doesn't seem right to me!!! :thumbsdown:
If I bought a new car and something goes wrong with it (like the vzl module) and it's a BMW related problem. When I bring the car back to the dealer to perform a waranty repair it's costing me time. I have to disrupt my schedule and be inconvenienced to bring the car in for repair on something that I had no part in, on a brand new premium luxury vehicle......why would I have to pay for this on top of it all !!!!! I'm already paying for it by being inconvenienced !!
Obviously, it's not about the $15....it's not a lot of money !! lol ............it's about the principle !!!
I had an Infiniti before my Bimmer and they always provided me with a loaner...no questions....no charge !!!
How could a company like BMW mess around with a charge for loaners!! It really doesn't reflect well on the 'Ultimate Driving Machine' IMO...
What are your opinions?
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I agree it's silly to charge such a minimal amount for the loaner. Keep in mind that it's not "BMW" that's charging it, it's your independent dealer. (My dealer, as well as many others, choose to provide a free loaner during service visits. )
If the principle bothers you that much, see if there's another dealer you can use that will provide you a free loaner. At that point, you can either switch dealers or threaten to switch dealers to see if the current dealer will waive the fee to keep your business...
If the principle bothers you that much, see if there's another dealer you can use that will provide you a free loaner. At that point, you can either switch dealers or threaten to switch dealers to see if the current dealer will waive the fee to keep your business...
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If the principle bothers you that much, see if there's another dealer you can use that will provide you a free loaner. At that point, you can either switch dealers or threaten to switch dealers to see if the current dealer will waive the fee to keep your business...
BMWNA should maintain consistency between dealers. It looks bad on the BMW brand to charge a ridiculous $15 loaner fee for waranty repairs and they should ensure that all dealers provide free loaners to their customers.
Oh well...I'll have to explain this to the dealer when I drop off my car on Thursday for a recall on my rear suspension!! We'll see what they say!
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my dealer recently changed his policy. Requests that loaners be returned washed and filled up. <_<
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Wow, you must have a really petty dealer. Why not try to go to another dealer to do your stuff?
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Did you buy a Hyndai or Daewoo? Are you sure you bought a BMW?
Perhaps the dealer should be reminded that they are selling a Luxury car.
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Perhaps the dealer should be reminded that they are selling a Luxury car.
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haha, yep ! ..oh..the other dealers charge like 70euros /day for a "loaner"
considering - I'll stick with mine !
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For warranty work a charge of any kind is wholly inappropriate. For scheduled maintenance, you could make an reasonable argument that there is a case for a nominal charge. That said, any dealer who considers $15 to be worth more than the risk of upsetting a customer probably isn't likely to be one where I would consider placing the order for my next car. Mine never charges for loaners, if there are no loaners (which can happen with unplanned warranty work) they will give you a rental which is fully covered, and the rental co has cars and a service desk on site at the dealer.