Courteous Dealer in South Bay Area

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04-29-2005, 06:05 PM

#11

550i now

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My Ride: 2011 550i; Alpine White/Black Dakota/MSport/SAT/IAS/Driver Assistance/ConveniencePkg/Prem Pkg 2/4 Zone AC/Side-Top Cameras/HUD & Black panel/BMW Apps-iPhone 4 Media/M Decklid spolier /Ventureshiled clear bra/ V1 -Ordered 4/9/11, Production 4/19, Shipped on Martorell 4/23,Arrived Port Hueneme 5/19,Delivered 5/21/11

Quote:

Originally Posted by stream' date='Apr 29 2005, 07:45 AM

[quote name='Merzbow' date='Apr 29 2005, 12:10 AM'][quote name='ZinMe' date='Apr 28 2005, 09:08 PM']From a sales perspective, the Mountain View BMW sales people were more professional and direct than the people I worked with at Fremon, Stevens Creek and Claridges.

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When they show up... a few weeks ago I wanted to test drive a BMW for the first time. Walked into MV BMW, ignored by everyone. Asked the receptionist I needed to see a sales guy, was told one would come when available. I must have sat at a table for 45 minutes, further ignored. I've found that organizations that are incompetent in one area are generally incompetent in all areas, from sales to service to the cleanliness of the bathrooms. Excellence is an attitude, not a skill.

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When I was shopping for my 545i in January I went to Stevens Creek and had the same experience...waited a while for a sales person...went to receptionist...waited some more...went to receptionist again...waited some more...left. I didn't feel like begging them to take my money...

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Absolutely, blow them off...What ever happened to respect for the customer. If I were the GM of that dealer I would try hard to instill values of doing what is best to for the customer, develop a relationship, it leads to repeat bus. and referrals. Unfortunately that is not the way it works all too often.

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04-29-2005, 08:47 PM

#12

KMonster

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Quote:

Originally Posted by my530i' date='Apr 26 2005, 04:46 PM

Hi,

Does anyone in South Bay Area know which dealer is courteous? I had my car in for transmission shifting problem and is treated like hell. Stevens Creek BMW.

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i've been seriously shopping for a 2006 530 the last couple of weeks. Been to SC, MV, Frem, and PP. I've had a pretty good experience at all places. Ask for Euro Del person and helped right away. They do their number calculations (looking for 530 w/sport, PP, Nav, and fold down seats, Euro Deliv) and they give me a price $3,000 over invoice up to MSRP. So far 3 of 4 willing to go for $1,500 invoice. I'm thinking of pulling the trigger tomorrow at SC (only because I like that fleet mgr the best).

What do you all think?

KM

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04-30-2005, 01:35 AM

#13

SanCarlos

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Quote:

Originally Posted by stream' date='Apr 28 2005, 08:17 PM

Not exactly the south bay, but I've been bringing my BMWs to Peter Pan for service for years and have been very satisfied.? I just got off the phone with BMW's customer sat survey people and gave them all 5s.? Ask for Nicole Nunes in service.

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I just bought my car at Peter Pan and it was a good experience. Also just brought the car in to have a wood gear selector put on and they were very courteous and efficient and they gave me a loaner for the day.