Bmw scratched my steering wheel
05-20-2009, 09:37 AM
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I took my car in for service friday and get it back yesterday. As im driving i notice this not so big yet deep scratch on my steering wheel that definitly wasnt there before. I call up leave a message and nobody gets back to me. I then come in the next day (today) and speak with my service advisor who tells me that he can have their leather guy try to fix it but if he cant then theres nothing they can do. Is that true? if they cant fix it im stuck with the steering wheel they messed up?
any help would be greatly appreciate and this is bmw of manhattan btw
any help would be greatly appreciate and this is bmw of manhattan btw
05-20-2009, 09:07 PM
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Originally Posted by NY530i' post='884489' date='May 20 2009, 10:37 AM
I took my car in for service friday and get it back yesterday. As im driving i notice this not so big yet deep scratch on my steering wheel that definitly wasnt there before. I call up leave a message and nobody gets back to me. I then come in the next day (today) and speak with my service advisor who tells me that he can have their leather guy try to fix it but if he cant then theres nothing they can do. Is that true? if they cant fix it im stuck with the steering wheel they messed up?
any help would be greatly appreciate and this is bmw of manhattan btw
any help would be greatly appreciate and this is bmw of manhattan btw
call bmw na and explain that the dealer admitted fault and refused to take care of it properly
05-20-2009, 09:09 PM
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Originally Posted by PraiseTheLowered' post='885187' date='May 21 2009, 01:07 AM
call bmw na and explain that the dealer admitted fault and refused to take care of it properly
FYI, BMW of Manhattan is a company-owned store -- not an independent dealership.
05-21-2009, 07:32 AM
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Originally Posted by sdg1871' post='885192' date='May 21 2009, 12:09 AM
+1.
FYI, BMW of Manhattan is a company-owned store -- not an independent dealership.
FYI, BMW of Manhattan is a company-owned store -- not an independent dealership.
??
05-21-2009, 07:35 AM
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Originally Posted by z06bigbird' post='885557' date='May 21 2009, 10:32 AM
Their likely response is that you should have pointed it out prior to leaving driveway.
??
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05-21-2009, 07:00 PM
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yea when i brought it to my service advisor he didnt say anything about not mentioning it before i left but i did call them within 5 minutes after i left stating the issue i left a message as no one picked up i didnt have any time to go back i was late for a final and bmw said they really needed me to bring the loaner back so i was in a rush
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