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Old 12-18-2008, 05:07 PM
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So, I had a problem getting an item through another vendor and decided to take a shot with www.aftermarketbulbsshop.com to get some LED Angel Eyes. I had a few good conversations with Roger through E60.net and after I found out that AngeliBright decided to close their shop from December 11th through December 23rd and couldn't ship my order, (according to Modbargains.com that told me that), I had to cancel the entire overnight order and get a refund from modbargains.com. So, I went to Roger's site and decided to give him a call. After a few minutes I placed my order and asked him if it was possible to overnight since I had already been delayed from the other purchase that didn't go through. The problem was it was pretty late in the day and UPS/FEDEX already came and went.

Well, to make a long story short, he sent me this PM a few min ago:

Hello Alex, its Roger from AMBS. Yeah it was a bit hectic BUT I did manage to get it out to you. tracking #: 1Z1XXXXXXXXXXXXXX with UPS. you should have it around 5PM tomorrow.

I drove to visalia which is about 25 min from me to the UPS airport and they were able to get it on the plane. Actually, I called them and told them to hold the plane for the package, which they did!! haha NEVER thought they would have done that!
For someone to take their time to get this out to me in this manner is unreal. Big kudos on the service!
Old 12-18-2008, 05:27 PM
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Wow good job Roger!

Good guy to deal with indeed
Old 12-19-2008, 03:27 AM
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A great guy!

Old 12-19-2008, 06:45 AM
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Good to know Bookmarking the site
Old 12-19-2008, 11:24 AM
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That's unusual (GREAT) Customer Service. Holding up a flight to get your lamps on board ... WOW - He must have some connection!
Old 12-19-2008, 11:27 AM
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Wow... If customer service was, well, customer service, then that's what we would get. Great job.


Tonymac
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