Warning BMW OF NEWPORT Warning
10-21-2009, 02:01 PM
#11
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Originally Posted by Jonoballer' post='1037646' date='Oct 21 2009, 02:57 PM
People have lives and don't reply after 5 seconds
I shipped it back and they didn't accept it. I sent it back the
exact way they sent it to me and they made up bs saying it
not in the right packaging and they won't accept it. Hence me
wasting my time and money.
I shipped it back and they didn't accept it. I sent it back the
exact way they sent it to me and they made up bs saying it
not in the right packaging and they won't accept it. Hence me
wasting my time and money.
10-21-2009, 02:09 PM
#12
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Originally Posted by GENEaTALS' post='1037650' date='Oct 21 2009, 05:01 PM
that's unfortunate, did you contact them before shipping the item back? Did you provide a copy of the original invoice?
Ofcoarse, I even talked to manager of parts, they said cuz it doesn't have a BMW sticker on it they can't accept it. And they shipped it to me without one. It's just an excuse to not give me my money back.
The point of this thread was just to warn people that they might not give you a refund
10-21-2009, 02:12 PM
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Originally Posted by pjinca' post='1037649' date='Oct 21 2009, 05:00 PM
Well, members here tend to defend vendors that have an established reputation for excellence. So this thread would probably be best served with a full explanation (mainly the questions Gene asked). Makes sense since one bad dealing does not = a trend 
Ur right my bad for not giving full info, I was pissed when I wrote it and wasn't fully thinking about the story
10-21-2009, 02:13 PM
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Originally Posted by Jonoballer' post='1037658' date='Oct 21 2009, 03:12 PM
Ur right my bad for not giving full info, I was pissed when I wrote it and wasn't fully thinking about the story
Hey it happens, no worries. Just update with as much info as you can - Garry is a member here and maybe he can help clear this up for you.
10-21-2009, 02:17 PM
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Originally Posted by GENEaTALS' post='1037642' date='Oct 21 2009, 04:52 PM
+1, first bad experience I've read regarding Garry.
JonoBaller: could explain a little more clearly what happen? Did you order the wrong mirror? Why did you want to return the mirror you purchased? And you said it was still expensive, did you price check it against realoem.com or a local BMW dealership (you are in So Cal/SFV correct?). Garry offers 25% and no sales tax, that should equal to a pretty good price difference from other places. To expect for Garry or anyone to pay for shipping on return is asking a lot, it's very rare for that to happen. Either way, hope this gets resolved.
JonoBaller: could explain a little more clearly what happen? Did you order the wrong mirror? Why did you want to return the mirror you purchased? And you said it was still expensive, did you price check it against realoem.com or a local BMW dealership (you are in So Cal/SFV correct?). Garry offers 25% and no sales tax, that should equal to a pretty good price difference from other places. To expect for Garry or anyone to pay for shipping on return is asking a lot, it's very rare for that to happen. Either way, hope this gets resolved.
I ordered the whole peice exept for the actual glass itself, but the glass sits on a frame and I thought that was included. So they said ship it back in the excact thing we sent u. It includes a plastic bag with a BMW sticker on it in a box. So when I tried to explain him it only came with a plastic bag non see through in a box with foam with NO stickers they got deffenaive and kept saying they assure me it does. I know for a fact 100 percent it didn't come with one. So again I think it's an excuse to not give me a refund of a measely 174. Origionally 220, but they charge a 20% restocking fee
10-21-2009, 02:28 PM
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Ofcoarse, I even talked to manager of parts, they said cuz it doesn't have a BMW sticker on it they can't accept it. And they shipped it to me without one. It's just an excuse to not give me my money back.
The restocking fee is normal. Why didn't you just order the glass afterwards, or a whole new item in exchange for the first one ?
10-21-2009, 03:19 PM
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Originally Posted by sportzfan76' post='1037672' date='Oct 21 2009, 05:28 PM
I believe Garry IS the Parts Dept Manager.
The restocking fee is normal. Why didn't you just order the glass afterwards, or a whole new item in exchange for the first one ?
The restocking fee is normal. Why didn't you just order the glass afterwards, or a whole new item in exchange for the first one ?
I spoke with 2 different people and lastly Garry
the actual glass costed more than the piece that I bought
I found it rediculous over 600 with out installation is too much
I just bought bought the whole thing with the actual glass for 50 bucks
10-21-2009, 04:13 PM
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Originally Posted by ponnu' post='1037723' date='Oct 21 2009, 06:44 PM
Any response from Garry Romani Parts Manager BMW of Newport?
Ya he sealed the deal, he's shipping it back without refund