Originally Posted by arcleid' post='380368' date='Jan 18 2007, 07:39 PM

I'm sorry if this is an inappropriate question, but what's SOL?

Originally Posted by umnitza' post='380281' date='Jan 18 2007, 11:04 PM

We contacted PIAA on the first chance AFTER the Jan 1st Holiday.
They said they had it in stock and to send them the label and they would ship it.

We PAID them to ship it to you. Why do you not have it? Don't know. That's why 2 times we've called them only to hear it has shipped by them.


http://www.m3forum.net/m3forum/showthread....ghlight=umnitza

Originally Posted by KAF' post='380459' date='Jan 19 2007, 10:35 AM

With respect, this is your problem.

The guy ordered from YOU, YOU contacted him and told him it was shipped. The responsibility is YOURS.

If you deal with a 3rd party supplier and allow them to ship it it remains your responsibility, you take that responsibility and deal with your suppliers how you feel fit.

Don't try to pass the buck.

Originally Posted by nasa60' post='380332' date='Jan 18 2007, 08:16 PM

The part about this that would cause me to not order from them is that you placed an order for a product and they called you (or you had to call them) to try to get you to order a more expensive item. The same thing happened to me during the holidays when I tried to order a camera on the internet from an electronics business in New York. I ordered online and submitted my credit card number. I assumed the product would be shipped within 48 hours as their web site indicated. 5 days later I get an email informing me they had recieved my order but needed me to call them to confirm. I have never had to do this before.

So I call and they proceed to try to get me to order more accessories, giving me the hard sell. Finally, they tell me the camera isn't in stock and it would have to be back ordered. Or I could order a more expensive camera that they did have in stock. I told them to cancel my order.

I then did some research on them and found alot of forums where other folks encountered the same type thing. There were numerous complaints registered with the BBB. The really scary thing was folks whose credit cards were charged weeks later for large amounts by this company. I called and cancelled my credit card number to be safe.

I'm not saying Umnitza is doing the same thing. I just don't like doing business with companies that operate this way. If you order something on-line, you shouldn't have to talk to someone on the phone and get a hard sell on another product. If I wanted the other product, I would have ordered it. The fact that you are ordering online, generally implies you have done some research and know what you want.

Originally Posted by KAF' post='380459' date='Jan 19 2007, 04:35 AM

With respect, this is your problem.

The guy ordered from YOU, YOU contacted him and told him it was shipped. The responsibility is YOURS.

If you deal with a 3rd party supplier and allow them to ship it it remains your responsibility, you take that responsibility and deal with your suppliers how you feel fit.

Don't try to pass the buck.

Originally Posted by drjochen' post='380485' date='Jan 19 2007, 07:05 AM

Was it butterflyphoto.com? They did the same thing to me and it delayed my order by over one week.

Originally Posted by umnitza' post='380281' date='Jan 18 2007, 06:04 PM

Sir, your version of the story is shall we say, one sided.
No one was "working you". You were quite clear on the phone you weren't interested in our better product, so we cut it short and offered to get the PIAA for you.

I've not been in business for over 5 years by doing what you think I do or what you claim I do. Don't be a jerk about it. Especially the way you call in with such an attitude as if we're somehow to blame for this delay by PIAA!

For the record:

Everything you said factually, without the commentary and contrarian account to the facts, goes as said.
On the day after your CHRISTMAS DAY order, we contacted you via email.
We did not hear from you about what you wanted until after a few days passed.
At that point, we were without the PIAA units.

We contacted PIAA on the first chance AFTER the Jan 1st Holiday.
They said they had it in stock and to send them the label and they would ship it.

We PAID them to ship it to you. Why do you not have it? Don't know. That's why 2 times we've called them only to hear it has shipped by them.

Today we called them again for you. That's what we do. If that is not good customer service, then I don't think we can afford to have you as a customer.

There is no apology here to give you for our actions as they have been nothing but EXACTLY as I personally told you on the phone.
The price has NO reflection on the level of service we ALWAYS provide. We always care about the quality of our business to the customers. ALWAYS.

Here's something I wrote up in response to these inflammatory and often unnecessary threads on another forum after I got fed up enough with the rancor a little delay in shipping can cause:

http://www.m3forum.net/m3forum/showthread....ghlight=umnitza

Originally Posted by cmansbimmer' post='380320

What you are referring to is called "upselling." Very common practice. I've experienced it on a few occassion. Sometimes buying the more expensive product is actually a better buy, sometimes not. Yes, it can get unpleasant if you are adamant about what you want and not their other more expensive product.

Originally Posted by KAF' post='380459

The same principle is used here in Europe - the company you buy from is always responsible for the transaction.
If there is a more than reasonable delay from a 3rd supplier, you are informed and have the option to cancel the order.

From what I read from other forums, umnitza seems to have a good name, but business is business and a customer's comfort zone and rights has to be respected.

Originally Posted by SolanNo1' post='380500' date='Jan 19 2007, 09:06 AM

I So Agree. When I order from Dell and they are back ordered on, say, the Intel microprocessor, Dell wouldn't ask me to get in touch with Intel to sort it out.

Having said that, these guys need to settle their dispute privately and not burn public bandwidth. Just IMHO.